Why I Don’t Eat at Wendy’s Anymore

When I was in my twenties and early thirties, Wendy’s was probably my favorite fast food place.  I especially liked that I could choose what went on my burger.  And then, about ten or fifteen years ago, I stopped eating there.  I wasn’t sure why; I just didn’t feel like it anymore.

I had a nighttime work assignment last night, so my usual strategy is to pig out at lunchtime and try to get a few hours’ sleep before having to go to work.  I was doing paperwork in the office through lunchtime, and the usual places I go to for lunch aren’t really for pigging out (as I get older, I have to worry about keeping my figure), so I thought I’d revisit Wendy’s, and get a double burger and a Frosty.

“Hi,” I said to the staffer behind the counter.  “I’d like a double, with cheese, ketchup, pickles, and onions….”

“Um… what?” she replied.

“A double, with cheese, ketchup, pickles, and onions.”

“I can’t follow…. Can you tell me what you don’t want on it?  Would you like mayonnaise?”

Oh, bother.  Now what are all the possible things I can get on a burger at Wendy’s?

“No, no mayonnaise.  I’d like a burger with cheese, ketchup, pickles, and onions.  Nothing else.”  How hard can that be?


My burger came with… cheese, pickles, onions, lettuce, and tomato.  No ketchup, and no mayonnaise (thankfully: I really don’t like mayo on a burger).  My wife is always after me to eat my vegetables, so I kept the lettuce and tomato; I put ketchup on myself; the experience was salvaged.

And I realized why I stopped going to Wendy’s.  It’s really annoying to deal with the staff stumbling about with an order that was uniformly handled with deft precision twenty years ago.

At least the Frosty hasn’t changed.

3 thoughts on “Why I Don’t Eat at Wendy’s Anymore”

  1. You’re kidding.

    You actually have non-Hispanic and non-Arabic help, and non-Asian Indian help, in fast food places by you????

    Out here it is nothing BUT non-American born fast food help.

    Most of them are language impaired and sometimes need to call over reinforcements in case there is a minion at the register who can’t “Follow” clear and plain English.

    If you cannot speak English clearly and fluently, and if you cannot understand English, your ass shouldn’t be working IN any service industry job, period.

    And what else is cute: They will address you in Spanish or Arabic or Hindi. Do not assume that I speak “your” language.

    And out here, if you order a kids’ meal with a coffee instead of a soft drink, they go “We can’t do that.” HUH? All you need to do is substitute coffee for the drink!

    I’ve seen them call over help to figure out how to do that, too.

    Fast food places started to fail when the corporate office began letting people buy franchises. Hispanic franchise owners usually hire their own, Indian franchise owners hire their own.

    The trend is now down to restaurants doing the same: A Filipino owned Friday’s will only hire Filipino wait staff, hostess help, bartenders, etc.

    It’s a shitty way to do business.

  2. The staffers in the fast food places in midtown Manhattan are generally a mixed bag. For my part, I don’t really care where they come from, as long as they’re reasonably polite, they get my order right, and I get the correct change.

  3. At least where I live we have stupid teenagers. They screw up the orders but at least are American (white to be exact but sometimes I see a black worker too).

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